Exhibitor information

Deliveries & Timings

Event Timings

Tues 12 May
Deliveries: 9.00am – 5.30pm (more information below)
Space Only Build-up: 11.00am – 9.00pm*
Shell Exhibitor Build-up: 3.00pm – 9.00pm

* Space only exhibitors and their contractors may have access to the Hall at this time only if your pre-submitted plans have been approved

Weds 13 May
Build up: 8.00am – 9.00am
Show Open to Visitors: 9.30am – 5.30pm

Thurs 14 May
Show Open to Visitors: 9.30am – 5.00pm
Exhibitor Break Down**: 5.30pm – 9.30pm

**If you anticipate that you will require more than 2 to 3 hours please contact [email protected]

Deliveries

Neither the venue nor the Organisers can take responsibility for any deliveries whatsoever, and any arriving before Tuesday or after Thursday will be refused.

The venue address for couriers is:

Contact Name and Phone Number (ideally mobile number of on-site contact)
c/o The Museum + Heritage Show (Olympia West Level 1)
Stand Number & Company Name
Olympia West
G-Gate, Blythe Road
Ground Floor
Olympia London
Hammersmith Road
London
W14 8UX

Any deliveries to your stand on show open days must be completed and the vehicle removed from the loading areas no later than half an hour before the show opening time. The venue will not allow the show to open if vehicles are blocking fire exit routes and trolleys are not permitted on the exhibition floor during open hours in consideration of public safety. If you are expecting goods to be delivered by courier, please ensure that they are aware of the dates of the show and hall opening times. Deliveries made before the show is in tenancy will not be accepted by the venue.

Overseas Deliveries

If you are coming from outside the UK, please note that Customs clearance takes place at the port of entry and prior to sending goods you must notify Customs and take responsibility for the process and charges that WILL be incurred. We cannot accept anything on your behalf unless you have previously advised, accepted and paid for the incoming freight charges for your goods, which may entail setting up a pre-payment plan.

For further information contact:
HM Customs & Excise, Advise Centre, Eldon Court, 75 London Road, Reading, Berkshire, RG1 5BS Tel: + 44 (0) 8450 109000 or +44 (0) 1189 644200

You are advised to appoint a freight forwarding contractor who can arrange clearance on your behalf, as well as transport to and from Olympia. Agility Fairs and Events is recommended as they have a working knowledge of the regulations in place, at Olympia.