VISITING THE SHOW
Helping our visitors to feel comfortable
Where everyone belongs
We are serious about ensuring everyone feels welcomed at the Museums + Heritage Show and are committed to assisting those who have specific requirements. We appreciate that large events can be an overwhelming experience for some people and we hope that this information can help you to plan and prepare for your visit.
At Museums + Heritage Show everyone belongs. We cultivate a culture of inclusion at all our events, where the very things that make each of us unique are celebrated. Our exhibitors, attendees, partners and event colleagues are people from a wide variety of backgrounds, who make our shows stronger and our collective experience richer.
We hope that the below information answers your questions but if have any specific requirements or concerns please do not hesitate to email event director, Anna Preedy
The Venue
Partnering with a world-class venue such as Olympia means that it offers a broad range of services for those with mobility issues.
More detailed information about Olympia and general visitor accessibility can be viewed on their website, here.
AccessAble also provide a useful summary of help and assistance on offer at Olympia.
Travelling to the Show
We strongly recommend that you travel to the event by public transport or taxi as parking is currently severely restricted due to the ongoing redevelopment works in and around Olympia. However, if you need to bring your own vehicle please refer to the parking information provided here and note that pre-booking is essential.
For travel by public transport, we refer you to Olympia’s own guide on travelling to the Show.
Arriving at the Show
The Museums + Heritage Show takes place on the First Floor of Olympia West which has a ramp in the entrance foyer and lifts to the First Floor.
Olympia is undergoing a redevelopment programme which means that there are ongoing building works around the site as well as limited sign posting. Please ensure you have noted the correct address for the entrance to the Show:
Olympia West *
Blythe Road
London W14 0HA
* please note the entrance is on Blythe Road, not Olympia Way
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The approach to Olympia West which is the brown building behind the bollards. There will be a large Museums + Heritage Show sign above the entrance.
The entrance to the Show at Olympia West. There will be a large Museums + Heritage Show sign above the doors
The Event
The Museums + Heritage Show takes place in one, large, exhibition hall which means that the ambient noise levels can be quite loud which may be a struggle for some people.
Due to the nature of the event unfortunately we are unable to provide a dedicated quiet space.
What does the Museums + Heritage Show look like?
You may find looking at our gallery of photos from last year’s event helpful. It will give a you a sense of what to expect when you visit this year’s event.
Catering
A temporary cafe will be in operation but we encourage our visitors to bring your own refreshments too, if you would like. It will help avoid the need to queue at busy times and will save you some money! There is a water fountain within the Show and you are welcome to fill your water bottle if you bring one with you.
Toilets
Located on the same level as the event, the toilet facilities include unisex toilets, and are clearly sign posted. They are also marked on the floorplan which is included in your free guide.
Theatres and talks
Our partners, Vox Group, will be providing all visitors with a transmitter and earpiece to provide improved sound quality in our theatres. There will be clear instructions in each theatre as well as Museums + Heritage Show staff on-hand to assist. Simply collect the equipment on arrival at the Show and then return it to the same desk when you depart. You are welcome to use your own cabled headphones if you prefer.
Please note that a few seats will be reserved at the front for anyone with special requirements, and equipment compatible with hearing aids will also be available. Please refer to the section below regarding BSL interpreted sessions.
All sessions are recorded and will be shared after the event with subtitles.
If you would like to discuss this further please email our event director, Anna Preedy [email protected]
BSL interpreters
We are delighted to be working with Remark! to provide BSL interpretation for seven of our sessions as well as providing interpreters on an adhoc basis, as required. Filter the programme to see which sessions are being interpreted and for further support, please head to Remark!’s exhibition stand, A6
First aid
Qualified first aid staff are available at all events.
Assistance animals
The wellbeing and comfort of our visitors is incredibly important to us. Therefore personal support animals are welcome at the Museums + Heritage Show.
Please be aware that welfare facilities for support animals are not available onsite and all owners will be fully responsible for the actions of their animal, which will need to be kept under control and on a lead or harness or in a pet carrier.
Manual wheelchair loan
Wheelchairs are available on loan for use at Olympia London, on receipt of a refundable security deposit. We recommend that wheelchairs are booked in advance by submitting an enquiry to Olympia here. Your wheelchair can then be made ready for you on arrival at the venue.