This session explores how Orpheo-Acoustiguide and Castle Howard have worked together to shape a forward-thinking visitor experience through an integrated approach that blends storytelling, technology and operational excellence. Drawing on real project insights, we will demonstrate how this approach delivers measurable improvements in engagement, accessibility and operational efficiency across the visitor journey.

The talk will highlight how multimedia guides, automatic triggering and intuitive user journeys have been carefully designed to align with the character of the site, creating an experience that feels both immersive and authentic. We will also explore how digital interpretation can unlock collections and enable more tailored experiences based on visitor preferences, alongside the role of accessibility, multilingual delivery and operational efficiency.

Attendees will gain practical insight into how to design and deliver visitor experiences that drive engagement, improve accessibility and support commercial performance.

Edward Hoddle

Abbigail Ollive