During this year’s Museums + Heritage Show, SS+A are offering delegates the opportunity to spend 15 minutes with a subject expert, putting techniques from the Ambience Playbook into practice. These techniques are designed to help you and your attraction maximise revenue by placing humanity at the heart of your visitor experience. Sit down in a comfy chair and enjoy a complimentary tea or coffee with one of their Associates. You’ll come away with three immediate actions to implement to improve productivity and return on investment in your organisation. In addition, you’ll receive a link to download the Ambience Playbook. Each clinic lasts 15 minutes, will take place in the Ambient Networking Lounge, and can be booked by emailing [email protected] with your choice of topic from the list below:

1.                Understand how your customers “experience”

2.                Where to start to reinvigorate your retail

3.                How to make your catering profitable without compromise

4.                Review your assets – what can you monetise?

5.                How to make your visitors flow the RIGHT way for the BEST experience

6.                Ways to engage and motivate you team

7.                Experience design: Optimise your environment through the senses (Ambience)

8.                How to really get to know your visitors and create loyal return customers

9.                Systematise for Sustainability – what systems do I need to maximise “ROI”?


SS+A collaborate with heritage and cultural attractions to help them achieve commercial sustainability by perfecting Ambience: identifying how to create the optimum visitor experience to increase engagement, loyalty and spend. Their Associates will put all of their skills, knowledge and tools at your disposal to help you maximise every opportunity, enabling your attraction to be more creative, people-focused and profitable.

The Ambience Networking Lounge exemplifies the SS+A approach – open to all delegates as a place to meet, learn, absorb and collaborate. Greeters (provided by our partners Complete Works) will be on hand to welcome you, explain how to make the most of your visit, and introduce you to experts relevant to you.




May 15 @ 00:00 — May 16 @ 00:05
00:00 — 00:05 (24h 5′)

Advice Clinic